Product & Stock
Can you tell me more information about your products?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at email@example.com or by using the form on our Contact Us page.
Why can't I find an item that I've seen advertised?
We try to only advertise products available on site at that time, however sometimes this isn’t always possible – if there is something you see advertised and it isn’t in stock yet please feel free to email us for more information! We’ll always try and help.
How can I find out if you'll be getting in more stock of a product I want?
Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated. You can also sign up to receive a product notification when your favourite items are available again! We include the option to sign up for back in stock email notifications on all our sold out products.
Are any of your items made using real fur?
No way! When we launch our clothing collections we will be completely fur free, so any fur items you see on our site are faux fur only!
Are your products vegan/vegetarian friendly?
We’re currently working hard to make all our products vegan. If a product is vegan, we will always specify this within the product information.
Is Mellow Turtle skincare and makeup tested on animals?
No, we never test on animals and never will! When we launch our cosmetics collection we will only source products from suppliers that do not test on animals and can prove it.
How do I find out what ingredients are in your products?
We try and feature this on all products that include ingredients, if we have missed any or you would like more information please contact us on firstname.lastname@example.org
or by using the form on our Contact Us
page, with the subject heading "Product Ingredients"
Do your products offer a warranty?
Yes, on some products we do offer a 1 year warranty from the date you place your order.