Account

 

Do I need to set up an account to make an order?
No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!

 

I'm having trouble signing into my account, what should I do?
Oh no! please try resetting your password initially. If this still doesn’t work please contact us at contact@mellowturtle.com or by using the form on our Contact Us page, and we’ll help!

 

How do I reset my password?
If you can't remember your password, we'll need to reset that for you. Please contact us at contact@mellowturtle.com or by using the form on our Contact Us page with the subject heading "Password Reset", and we’ll help! 

 

How can I access my wish list?
To access your wish list, please make sure you’re logged in and then click on the Wishlist icon.

 

Is my personal information kept private?
Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please see here.

 

How can I remove my personal information from your database?
If you would like all information regarding yourself removed from our Mellow Turtle database, please email us at contact@mellowturtle.com or by using the form on our Contact Us page, with the subject heading "Remove Personal Information", and we’ll help! 

 

How do I unsubscribe from your newsletter?
Click unsubscribe at the bottom of any newsletter or email you receive from us, alternatively email us at contact@mellowturtle.com or by using the form on our Contact Us page, with the subject heading "Unsubscribe" and we can remove your information from our database completely.